1 What's Covered vs. What's Not
Our warranty covers what we actually control — the quality of our labor and the materials we supply. It does not cover pre-existing conditions or issues unrelated to our service.
✓ Covered by CurbCare
Oil change performed correctly — proper drain, fill, and filter
Oil spec matches the viscosity grade quoted at booking
Drain plug installed correctly and to proper torque
Oil filter seated and sealed correctly
New oil leak at the drain plug or filter seal caused by our work
✗ Not Covered
Pre-existing engine conditions or oil leaks before our service
Damage from running on severely degraded oil prior to our visit
Engine wear, burning oil, or internal oil consumption
Issues from incorrect vehicle info you provided at booking
Work or modifications done by a third party after our service
Damage to the service surface (driveway stains, pavement marks, concrete discoloration) — customer is responsible for designating a suitable work location
Incidental spills or fluid drips inherent to a physical oil change service performed at the customer-designated location
Injury, illness, or personal harm sustained by the operator during service — operators are independent contractors responsible for their own safety and insurance
Damage to third-party property at or near the service location
Consequential damages (towing, rental car, lost income, loss of use)
2 How to Make a Claim
Think something went wrong? Contact us first — before going anywhere else.
1
Contact CurbCare directly
Call or text (323) 380-8608 within 30 days of your service. Do not take the vehicle to another shop first — this voids the claim.
2
Send us the details
Your name, vehicle info, service date, and a description of the issue. Photos or video of oil under the car, warning lights, or anything relevant helps speed up the review.
3
We review your claim
We aim to acknowledge claims promptly. If the claim is valid, we schedule a follow-up visit to inspect and resolve the issue at no charge to you.
4
We make it right
If the issue is directly caused by our work, we repair or re-perform the relevant service at no cost. If we can't attribute the cause to our service, we provide a written explanation.
Important: Do not add oil, modify the vehicle, or have any oil-system work done by another party before contacting us. Unauthorized third-party repairs void this warranty automatically.
3 Warranty Validity Requirements
This warranty is valid only when all of the following are true:
- The service was booked and paid through CurbCare directly
- You are within 30 days and 1,000 miles of the service date
- The vehicle has not been serviced by another party for any oil-system work after our visit
- You contacted CurbCare before seeking outside repairs
4 Our Documentation Practice
CurbCare photographs and videos the engine bay, dipstick level, dashboard (warning lights), and mileage before and after every service. This is how we assess any post-service claim — and how we protect both you and ourselves from disputes.
Good-faith commitment: Outside the formal warranty, if you believe there is an issue with the quality of our work, reach out within 48 hours with details. We take our service seriously and will review every concern in good faith. This does not constitute an additional warranty or create liability beyond what is stated in Section 5 below.
5 Liability Cap & Platform Limitation
CurbCare operates as a marketplace platform. Our liability is strictly limited to our role as platform — facilitating bookings, supplying materials, and maintaining service standards. In no event shall CurbCare be liable for:
- No consequential damages. CurbCare is not liable for any indirect, incidental, special, or consequential damages, including but not limited to towing costs, rental vehicle expenses, lost income, or loss of use of the vehicle.
- Platform limitation. CurbCare operates as a marketplace platform connecting customers with independent operators. CurbCare's liability is limited to its role as platform — ensuring materials meet approved standards and bookings are fulfilled. CurbCare is not liable for operator acts or omissions beyond what is recoverable under this warranty.
- Operator injury or personal harm. Any injury, illness, accident, or personal harm sustained by an operator during the performance of a service. Operators are independent contractors who assume all risk associated with performing physical labor and are responsible for their own health, safety, and insurance. CurbCare bears no liability for operator injuries under any circumstances.
- Spills and incidental mess. Oil changes are a physical service involving fluids under a vehicle. Minor spills, drips, fluid residue, or mess are an inherent and foreseeable part of the service. CurbCare and its operators are not liable for incidental fluid contact with the service surface, vehicle undercarriage, or surrounding area resulting from normal service performance at the customer-designated location.
- Pre-existing conditions. CurbCare bears no liability for engine conditions, leaks, wear, or damage that existed prior to our service, regardless of whether such conditions were known at the time of booking.
- Customer-designated location. The customer assumes all risk associated with the service surface they designate. CurbCare is not liable for driveway stains, pavement marks, oil drips, or any surface damage at the location chosen by the customer.
- Third-party property. CurbCare is not liable for damage to property belonging to third parties at or near the service location, including neighboring vehicles, structures, or landscaping.
- Information accuracy. If incorrect vehicle information is provided at booking and results in a misfitted service, CurbCare bears no liability for any resulting damage or suboptimal outcome.
- Absolute cap. In all cases and under all circumstances, CurbCare's total liability shall not exceed the amount paid by the customer for the specific service in question.
By completing a booking with CurbCare, the customer expressly acknowledges and agrees to this liability cap and platform limitation. These limitations apply to the fullest extent permitted by California law.
Submit a warranty claim or ask a question
📞 (323) 380-8608 — call or text
📱 Instagram: @curbcare.usa
🕐 Mon–Sun, 8:00 AM – 6:00 PM
All claims are reviewed. Response time varies based on claim complexity.
Ready to book your oil change?
Every service is backed by this warranty. Starting at $85 all-in.