Privacy Policy & Terms & Conditions

CurbCare is a local home services marketplace serving Los Angeles, the San Gabriel Valley, and Pasadena. Customers send a photo and a few details, and CurbCare connects them with independent local service providers ("Vendors") for tree trimming, junk removal, pressure washing, window cleaning, and other services we may add. "CurbCare," "we," "us," or "our" refers to the platform and its management. You can reach us by call or text at (323) 380-8608.

• Quote requests. Your phone number, zip code, optional email, the service you selected, your answers to job questions (for example trim level, load size, surface, or window count), and any notes you add.
• Photos. The photos you upload of your tree, items, surfaces, or home. Photos may show your property, address details, vehicles, or people. Please avoid including people or personal documents in your photos.
• Booking details. When you book, your name, service address, scheduling preferences, and payment information. Payments are handled by third-party payment processors; we do not store full card numbers.
• Waitlist sign-ups. Your phone or email, zip code, and the services you tell us you want.
• Site usage. Basic data collected automatically, such as IP address, browser type, device type, and pages visited, including through Google Analytics cookies.

• Review your photo and details and text you a price
• Schedule, confirm, and complete the job you book
• Send confirmations, reminders, receipts, and follow-ups
• Process payments and issue refunds when applicable
• Notify waitlist members when a requested service opens in their area
• Improve our pricing and services based on request patterns and feedback
• Send occasional promotions (you may opt out at any time)
• Comply with applicable California laws and regulations

By submitting your phone number, you agree that CurbCare and the assigned Vendor may text and call you about your quote and job, including messages sent with automated tools. Consent to marketing messages is not a condition of any purchase. Message and data rates may apply. Reply STOP at any time to stop texts, or HELP for help.

We do not sell your personal information. We share data only as necessary to operate our platform:

• Service providers. Companies that host our site, store uploaded photos, deliver form submissions and emails, send texts, process payments, and provide analytics. They are permitted to use your data only to provide services to us.
• Vendors. To price and complete your job, we share your photos, job details, phone number, and (once booked) service address and appointment time with the Vendor who will quote or perform the work. Vendors may use this information only for your job.
• Legal requirements. We may disclose information to law enforcement or regulatory authorities when required by law or in response to valid legal process.
• Business transfers. In the event of a merger, acquisition, or sale of CurbCare, customer data may be transferred as part of that transaction. We will notify you of any such change using the contact information on file.

As a California resident, you have the right to know what personal information we collect, to request that we delete or correct it, and to opt out of any sale or sharing of it (we do not sell your data). To exercise these rights, text or call us at (323) 380-8608. We will verify your request using the phone number or email on file and respond within 45 days. We will not discriminate against you for exercising your rights.

Quote requests and photos are kept as long as needed to quote and complete your job and handle any claim. Booking and payment records are retained for a minimum of 3 years for accounting purposes. Waitlist contacts are kept until you ask us to remove them. We use HTTPS, secure third-party platforms, and limited internal access to protect your data, but no method of internet transmission is 100% secure.

CurbCare is intended for adults. We do not knowingly collect information from anyone under 18. Quotes and bookings must be requested by the property owner or someone authorized by them.

We may update this policy periodically. Changes are posted here with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

• Your quote is based on the photos and answers you provide. Accurate photos and answers give you an accurate price.
• Quotes are valid for 14 days unless your quote says otherwise.
• If conditions on site differ materially from what was shown or described (for example a larger tree, more items, a bigger surface, or hidden hazards), the Vendor will explain the difference and give you a revised price before starting work. You may accept the revised price or decline.
• If you decline a revised price because the job was not accurately shown or described, your deposit is forfeited. If the Vendor misjudged a job that was accurately shown, your deposit is refunded in full.

• Accept your quote. Reply to the text with your quote to let us know you want to book.
• We coordinate the date and time with you. We'll text you to find a time that works for you and your Vendor.
• Confirm with your deposit. If your quote requires a deposit, your job is confirmed once it's paid.
• Pay the balance on completion. Any remaining balance is due when the job is done, before the Vendor leaves.

A no-show is declared when the Vendor arrives at the scheduled time and any of the following occur:

• No one is present or reachable within 15 minutes, and the job requires access or your presence
• Gates, garages, or yards are locked or blocked and no access was arranged
• The address provided is incorrect or does not exist
• Pets are loose in the work area and cannot be secured
• Building management, an HOA, or a neighbor prevents the work from being done

You are responsible for making sure the work can legally and safely happen at your property. By booking, you confirm that:

• You have authority. You own the property or have the owner's permission for the work, and you own (or have the right to dispose of) any items to be removed.
• Permits and approvals are handled. You are responsible for any HOA, landlord, or city approval the work requires — including permits for protected or street trees — unless your quote states that the Vendor will obtain them.
• Property lines are clear. Trees, fences, or items shared with or belonging to a neighbor are identified before work begins. Resolving property line or neighbor disputes is your responsibility.
• Hazards are disclosed. You tell us at booking about anything that affects safety or price, such as nearby power lines, fragile surfaces, irrigation lines, underground utilities, or hazardous materials.
• Water and power are available where your quote says they will be used (for example pressure washing or window cleaning).

If the Vendor cannot safely or lawfully complete the job because of a property, access, or disclosure issue on your side, the job is treated as a no-show under Section 4.

• Tree trimming. Trees are living and unpredictable; results after trimming (regrowth, shape, or health) are not guaranteed. Work within 10 feet of energized power lines is not performed and must be handled by the utility. Stump grinding, tree removal, and green-waste haul-away are included only if listed in your quote.
• Junk removal. Hazardous materials are not accepted, including paint, chemicals, fuel, oil, asbestos, medical waste, and propane tanks. Items not shown in your photo or disclosed may be priced separately or left behind. Once items are loaded, they cannot be returned.
• Pressure washing. Pressure washing can reveal existing damage and does not remove all stains. Loose paint, cracks, weak grout or mortar, oil and rust stains, and etching that existed before service are not the Vendor's responsibility. Customers are responsible for closing windows and moving vehicles and belongings out of the work area.
• Window cleaning. Pre-existing scratches, hard water etching, failed seals, fogging between panes, and damaged screens or tracks are not covered. Interior work requires clear access to windows.

CurbCare operates as a marketplace platform. Our role is limited to facilitating quotes and bookings, processing payments, and maintaining service standards. In no event shall CurbCare be liable for any of the following:

• Pre-existing conditions. Damage, defects, or conditions that existed before service, whether or not they were known at the time of booking.
• Vendor acts or omissions. Any act, error, omission, negligence, or misconduct by a Vendor in performing their work. Vendors are independent businesses, not CurbCare employees.
• Vendor injury. Any injury or harm sustained by a Vendor or their crew while performing a job. Vendors are responsible for their own safety, equipment, and insurance.
• Inaccurate information. Any damage or added cost resulting from inaccurate photos, answers, or disclosures provided by the customer.
• Undisclosed hazards. Damage to underground utilities, irrigation, sprinklers, or buried objects that were not marked or disclosed before work began.
• Consequential damages. Indirect, incidental, special, punitive, or consequential damages of any kind, including lost income or loss of use of property.
• Third-party property. Damage to property belonging to neighbors or other third parties that was not disclosed or identified before work began.

CurbCare does not provide any warranty or guarantee on services. All services are provided by independent Vendors "as is." To the fullest extent permitted by law, CurbCare disclaims all warranties, express or implied, including any warranty of workmanship, results, or fitness for a particular purpose.

• Any guarantee a Vendor chooses to offer is the Vendor's own, applies only if it is written in your quote, and is the Vendor's responsibility — not CurbCare's.
• If you have a problem with a job, text us within 7 days with photos. We will pass it to the Vendor and help you communicate, but CurbCare is not obligated to redo work or issue a refund.
• Concerns about quality do not entitle you to withhold payment for completed work.

We or the Vendor may cancel or reschedule due to weather, safety, equipment issues, or Vendor unavailability. We will give notice as early as possible. Your deposit will be fully refunded or transferred to a new date at your choice, with no fees.

• If a customer refuses to pay the remaining balance after work is completed, any deposit is retained as partial compensation and is non-refundable
• CurbCare reserves the right to pursue the remaining balance through collections or Los Angeles County Small Claims Court
• Customers with a payment default history may be required to pay in full upfront for future bookings

CurbCare connects customers with independent Vendors. By booking through CurbCare, you acknowledge and agree to the following:

• Independent Vendors. Jobs are performed by independent businesses and contractors, not CurbCare employees. Vendors set their own schedules and supply their own crews, vehicles, and equipment.
• Your service contract is with the Vendor. When you accept a quote, you are hiring the Vendor to do the work. CurbCare is not a party to that service contract and is not a contractor for your job.
• Platform role. CurbCare facilitates quotes and bookings, processes payments, and maintains quality standards. CurbCare does not direct or supervise how Vendors perform their work.
• Vendor screening. CurbCare screens Vendors before onboarding. Beyond that internal vetting, CurbCare makes no warranty as to a Vendor's licensing, certification, insurance status, or fitness. You may ask for a Vendor's license or insurance information before booking.
• No liability for Vendor acts. CurbCare is not liable for Vendor acts, omissions, negligence, or misconduct. Workmanship concerns are between you and the Vendor; see Section 8.
• Assignment. Booking with CurbCare constitutes acceptance of these Terms and the assignment of an available Vendor to your job. CurbCare may reassign Vendors when needed and will let you know if it does.

You agree to defend, indemnify, and hold harmless CurbCare, its owners, and its Vendors from any claims, losses, fines, or costs (including reasonable attorney fees) arising from:

• Inaccurate photos, answers, or information you provided
• Work you requested on property or items you did not own or have authority over
• Missing HOA, landlord, or city approvals or permits that were your responsibility under Section 5
• Hazards, utilities, or conditions you knew about and did not disclose
• Your violation of these Terms or of any law

By booking a job with CurbCare, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in full. This agreement is binding at the time of booking.

Any dispute must first be raised directly with CurbCare in writing, by text. We will respond within 2 business days and make a good-faith effort to resolve it within 7 business days.

• These terms are governed by the laws of the State of California, with venue in Los Angeles County
• To the extent permitted by law, you waive any right to participate in a class action proceeding against CurbCare
• If a dispute cannot be resolved directly, both parties agree to attempt mediation through a mutually agreed mediator in Los Angeles County before pursuing legal action
• Only if mediation fails may either party bring the dispute to Los Angeles County Small Claims Court
• If any part of these Terms is found unenforceable, that part will be limited to the minimum extent necessary and the rest of these Terms stay in full effect